Passengers lying on stretchers littered the pier near South Street Seaport, attended to by firefighters and rescue workers who rushed to the scene of the 8:43 a.m. (1343 GMT) hard landing. Mayor Michael Bloomberg rushed to the scene.
"People who were standing up flew because of the impact," said passenger Brett Cebulash, 50, an attorney who is a daily rider on the 141-foot ferry that caters to white-collar executives.
"It was a normal morning, we were rolling into the dock and then they hit something. There was a sudden impact," he said. The boat's crew immediately responded to the scene of injured and bloodied passengers, he said.
Some of the injured were taken to the hospital, while others were treated at the scene, a spokesperson for the Fire Department of New York said.
Of the 57 people injured, two were in critical condition with head injuries, nine were serious, seven were guarded, officials said.
The National Transportation Safety Board tweeted that its investigators were gathering information about the cause of the crash.
About 327 people were aboard the boat on Wednesday, said Tom Wynne, spokesman for Seastreak, which boasts on its website that its "fast passenger catamarans provide the fastest commute to New York City!"
The accident occurred as commuters queued up to quickly disembark the craft and start their workday.
"The ferry came into the dock hard," Wynne said. "When the vessel hit the dock, the passengers obviously fell."
He declined to name the ferry captain but said, "All of our captains have a great deal of experience."
Television images showed damage to a front corner of the ferry, called Seastreak Wall Street, which departed from Atlantic Highlands, New Jersey.
In October 2003, a Staten Island ferry crashed into a maintenance pier, killing 11 people and injuring dozens more, and the same vessel, the Andrew J. Barberi, was involved in a second accident in May 2010 that injured around 40 people.
The ferry pilot in the 2003 crash and his supervisor were sentenced to more than a year in prison each for their roles in the accident. The pilot, Richard Smith, had passed out at the helm.
The ferry that crashed on Wednesday is run by Seastreak, a privately owned company that also holds the Interlake Steamship Company, Mormac Marine Group, Inc., and Moran Towing Co., the largest tug and barge operator on the East and Gulf Coasts, according to the company's website. (Additional reporting by Brendan McDermid; Editing by Barbara Goldberg, Jeffrey Benkoe and Nick Zieminski)
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